Frequently Asked Questions
Everything you need to know about shopping with self-portrait-EU.
Which EU countries do you ship to?
We offer standard and express shipping to all European Union member states. Delivery times typically range from 2 to 5 business days depending on your location.
How can I return an item?
You can return any unworn item with original tags attached within 14 days of receipt. Please use our online portal to generate a return shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Giropay.
Are duties and taxes included in the price?
Yes, for all orders within the European Union, VAT is included in the listed price, and no additional customs duties will be charged upon delivery.
How do I find my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up as our contemporary cuts tend to run small.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately for shipment. Please contact our customer service team within 30 minutes of ordering to request any changes.